Thank you for choosing Kofsky & Stone. We strive to provide a seamless and efficient shipping experience for all our customers. Please review our shipping policy below:
Order Processing Time:
All orders are processed and dispatched within 1-3 business days of payment confirmation, excluding weekends and holidays.
Shipping Methods and Times:
We offer several shipping options, including standard and expedited shipping.
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided at checkout.
Please note that shipping times may be affected by factors beyond our control, such as weather, natural disasters, or carrier delays.
Shipping Costs:
Shipping costs are calculated based on the total order value and the destination of the shipment.
We offer free shipping on all orders over $150 delivered to New Zealand addresses.
Please refer to the pricing chart below for shipping rates:
- Auckland: $8 NZD
- North Island (excluding Auckland): $12 NZD
- South Island: $12 NZD
- Australia: $25 NZD
- United States: $30 NZD
Tracking Information:
Once your order has been dispatched, you will receive an email with tracking information.
You can track your order using the provided tracking number on our website or the carrier's website.
International Shipping:
We ship to select international destinations. Shipping costs and delivery times vary depending on the destination.
Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
Pre-Orders:
Pre-orders will be dispatched within 7 weeks unless otherwise specified.
If your order contains both in-stock and pre-order items, we will dispatch the entire order once all items are available, unless otherwise requested.
Please note that delays in the delivery of pre-order items are beyond our control. These delays may be caused by manufacturing issues or freight delays. Unfortunately, we are unable to offer refunds unless we are unable to physically fulfill your order.
Order Changes and Cancellations:
Once an order has been placed, changes or cancellations cannot be guaranteed. Please contact us as soon as possible if you need to make any changes to your order.
Returns and Refunds:
Please refer to our Returns Policy for information on returns and refunds.
If you have any questions or require further assistance, please contact our customer service team at info@kofskyandstone.co.nz Thank you for shopping with us!